Services
Managing telephone interviewing facilities is our core competence. GDCC helps research and CX companies move data collection off their books — through outsourcing or full insourcing — with a proven, low-risk transition that protects quality and continuity.
A changing market research landscape
The market research and CX industry is transforming faster every year. To keep pace, research companies are redefining their core competencies — focusing on added value and insight rather than operational processes such as data collection.
Activities that fall outside the added-value offering are increasingly reviewed as a “make or buy” decision. GDCC has supported many MR and CX companies in transferring their in-house CATI operations through outsourcing, or through the redefined insourcing of related teams, processes and infrastructure.
Two ways to partner
We take over your running and future CATI projects — transferring fieldwork, and where needed selected staff, into GDCC’s established interviewing centres. You keep ownership of the research; we run the operation.
We acquire your complete in-house CATI centre — including teams, processes and infrastructure — and operate it under GDCC ownership, freeing you to focus on insight and added value.
A proven migration roadmap
While each scenario differs, they share common elements. Our best-practice roadmap lets us implement a migration plan in a relatively short timeframe while ensuring consistent, ongoing support throughout.
We review your current set-up, project portfolio, contracts and country-specific requirements to define the right migration route.
A best-practice roadmap built from past transitions maps out timelines, responsibilities and risk controls for a fast, predictable move.
Projects, scripts, panels and teams are migrated with safeguards against data inconsistencies in ongoing tracking studies.
Once live, we optimise processes for higher efficiency and lower cost while providing consistent ongoing support.
Why it pays off
Redirect resources away from operational data collection toward research design, analysis and client value.
Convert fixed in-house overheads into flexible costs and benefit from the efficiencies of a specialist operator.
Proven process optimisation across every previous migration delivers measurable productivity gains.
Adherence to country-specific legislation and recognised best practice, with no disruption to live studies.
CATI complemented by online and mixed-mode capability for complete quantitative data collection.
End-clients no longer require an on-site data collection team, removing a significant operational burden.
Talk to GDCC about outsourcing or insourcing your CATI operations. We will map a low-risk transition that protects quality, compliance and continuity.
Discuss a transition
