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Customer Experience & Brand Research
InMoment partnership for customer experience research
~30,000 surveys completed annually
Project highlights
- Acquired InMoment call centre operations in 2023
- Approximately 30,000 completed surveys annually
- B2B and B2C audiences
- Customer satisfaction and brand awareness research
- Multi-industry experience
The challenge
In 2023, GDCC expanded its customer experience research capabilities through the acquisition of InMoment call centre operations. Today, we support a wide range of customer satisfaction, customer experience, and brand awareness studies across both consumer and business audiences.
The outcome
By combining GDCC's data collection expertise with InMoment's customer experience heritage, clients benefit from scalable research operations, experienced interviewers, and actionable customer insights.
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